Customer Service Executive (Logistics)
Customer Service Executive (Logistics)
Employee type
Permanent
Salary
£30000/annum
Category
Customer Services
Job Description
09.00 – 17.00
My client is a fast growing logistics business with a network of 11 sites in the UK currently with further expansion plans on the horizon. You will be working alongside operations providing a professional & seamless service to their customers. You will be working in a fast paced environment where no two days are the same.
Due to further expansion they are seeking a customer service executive to join their friendly team. This is a fantastic opportunity for someone who is motivated and ambitious and looking to build a career.
Responsibilities
* Taking in bound calls from key account with enquiries, orders and queries
* Working to customer KPI’s on performance and resolutions
* Logging details onto inhouse TMS system and producing performance reports
* Coordinate delivery bookings and monitor timed deliveries, proactively communicating and service issues
* Managing complaints and liaising with a number of stakeholders in the business to provide a timely solution
* Communicating with clients internal/external via the telephone ,email and face to face
* Building relationships
* Providing solutions
Skills required
Experience of working within a logistics environment an advantage
Strong communication skills
Previous key account/customer service experience
Resilience
Able to deal with complaints
Solution driven
Strong IT skills
Benefits include
* 22 days holiday + bank holidays
* Life Assurance
* Employee Assistance Programme
* Lifestyle benefits/discounts
* Pension scheme
* Excellent working environment
* Genuine career progression opportunities