Customer Care Coordinator

Customer Care Coordinator Exeter Salary: Up to £30,000 Permanent As a Customer Care Coordinator, you will act as the first point of contact for customers who have recently purchased a new build home from the developer. You will support the department in delivering a high-quality, professional service focused on achieving exceptional customer satisfaction. Responsibilities * Work collaboratively within the Customer Care team. * Chase subcontractors regarding outstanding defects on a weekly basis. * Respond to all customer queries in a timely and professional manner. * Ensure that property defects are logged promptly and accurately. * Maintain up-to-date records of calls to all new homeowners, reporting any issues immediately to the Sales, Construction, Customer Care teams. * Provide additional ad hoc administrative and departmental support as required. Requirements * Previous experience within the house-building sector in a similar role. * Excellent communication skills, both written and verbal. * An approachable, calm, and professional demeanour. * Competent user of Microsoft Outlook. Benefits * Hybrid working arrangements upon completion of the probationary period. * Competitive salary of up to £30,000 depending on experience. * 26 days annual leave, with the option to purchase additional holiday. * Private medical insurance. * Life Assurance and Sharesave scheme. * Pension scheme, digital GP service, and Employee Assistance Programme (EAP). Apply Now: To apply, please follow the instructions below or for an informal chat you can call (phone number removed) and ask for Cat or Abbie. Our Commitment to Inclusion: As a recruitment agency, we are committed to promoting inclusive opportunities on behalf of our clients. We welcome applications from individuals of all backgrounds, including those from under-represented communities. If you have a disability, are neurodivergent, or require adjustments during the recruitment process, we’ll work with you and the client to ensure a fair and supportive experience. We aim to represent employers who foster respectful, inclusive, and collaborative workplaces — regardless of age, gender identity, sexual orientation, ethnicity, or background