Operations Manager

Operations Manager Location: North London, Office-based Salary: £50,000 – £55,000 Hours: Full-time, 40 hours per week The Role We are looking for an experienced Content Operations Manager to lead and develop a busy, high-volume content operations function. You will oversee four key areas: Content Deployment, Customer Success, Design and Content Project Coordination, ensuring the teams work effectively together and consistently deliver a high-quality service to clients. This is a hands-on operational leadership role. You will be responsible for improving processes, managing team performance, overseeing workloads and ensuring content is delivered accurately and on time. The business operates in a fast-paced environment where client content and campaigns can change daily, so the ability to manage competing priorities, solve problems quickly and maintain high standards is essential. Key Responsibilities * Lead and manage four teams across Content Deployment, Customer Success, Design and Content Projects. * Take ownership of the overall content operations process and continuously improve how the function operates. * Manage day-to-day workflow through a live ticketing/service desk system. * Ensure content is delivered accurately, on time and to agreed service levels. * Monitor key performance measures including delivery times, accuracy, client satisfaction and team capacity. * Identify operational risks and resolve issues before they impact clients. * Manage workloads and resource allocation across the different teams. * Develop processes, standards and ways of working that improve efficiency and quality. * Build a positive, accountable and high-performing team culture. * Recruit, onboard, train and develop team members. * Act as a senior point of contact for clients, managing escalations and resolving issues professionally. * Work closely with senior leadership and other departments to improve service delivery and identify opportunities to develop client accounts. * Provide regular reporting on team performance, workload, capacity and operational risks. About You We are looking for someone with a strong background in content operations, content delivery, publishing, service desk or another high-volume operational environment. You should have: * 8+ years' relevant experience, including at least 4 years managing teams. * Experience managing a high-volume operation where accuracy and deadlines are critical. * A proven track record of improving processes and making operations more efficient. * Experience working with ticketing, workflow or service management systems. * Strong experience managing and developing teams. * Experience working with creative, design or content teams. * Confidence managing client relationships and handling escalations. * Excellent organisational and time-management skills. * The ability to manage multiple priorities in a fast-moving environment. * Strong communication and interpersonal skills. * A practical, solutions-focused approach and the ability to take ownership. Desirable Experience Experience within one or more of the following would be advantageous: * Digital signage * Media or digital content * Social media/content publishing * Creative or digital agencies * High-volume content delivery * Project or workflow management platforms