Contracts Manager

Contract Manager – Soft Facilities Management Covering Brighton / Crawley / Chichester / Horsham Monday – Friday, 7:30am – 3:30pm Up to £45,000 basic + bonus Electric vehicle provided We’re looking for an experienced Contract Manager to take ownership of a multi-site Soft Facilities Management contract covering cleaning, bulk waste collection and grounds maintenance. This is a hands-on operational role where you’ll be responsible for ensuring services are delivered to a consistently high standard, while managing teams, budgets, client relationships and performance across multiple sites. The Role You’ll have responsibility for the day-to-day delivery and performance of the contract, working closely with clients, residents, stakeholders, subcontractors and frontline teams. Key responsibilities will include: * Managing the delivery of cleaning, grounds maintenance and bulk waste services across multiple sites. * Conducting regular audits, inspections, estate walkabouts and risk assessments. * Ensuring services meet agreed KPIs, contract specifications and Health & Safety requirements. * Leading and supporting dispersed frontline teams, including recruitment, onboarding, training, rotas and performance management. * Managing subcontractors and ensuring quality, compliance and safe working practices. * Monitoring contract budgets and ensuring expenditure remains within agreed limits. * Working with clients, residents, housing officers and stakeholders to resolve service issues and maintain strong relationships. * Managing customer feedback and service escalations. * Responding to incidents, hazards and operational issues and implementing corrective actions. * Identifying and delivering continuous improvement opportunities across the contract. * Maintaining high standards of Health & Safety and environmental compliance. About You We’re looking for someone with a strong background in Soft Facilities Management who is comfortable managing people, contracts and operational delivery across multiple locations. You’ll ideally have: * Proven experience managing soft FM services, particularly cleaning and grounds maintenance. * Experience managing £1m+ contracts with strong commercial and operational oversight. * Strong people-management experience, ideally leading dispersed or frontline teams. * Experience with budget management and exposure to full P&L accountability. * A track record of managing multi-site facilities management contracts. * Strong knowledge of Health & Safety, compliance and industry best practice. * Excellent communication and stakeholder-management skills. * A full UK driving licence. * IOSH Managing Safely or equivalent would be advantageous. What’s on Offer? * Private medical insurance. * Enhanced pension scheme. * Life assurance. * Additional annual leave. * Flexible working arrangements. * Company bonus. * Retail discounts. * Employee Assistance Programme. * Personal development and career development opportunities. * Cycle to Work Scheme and Season Ticket Loans. If you’re an experienced Soft FM Contract Manager looking for a role with genuine responsibility across a large, multi-site operation, we’d love to hear from you