Helpdesk Administrator

Helpdesk Administrator – Facilities Management Location: Loanhead, Edinburgh Salary: Up to £30,000 DOE Job Type: Permanent, Full-Time Working Pattern: Office Based We are currently recruiting for an experienced Helpdesk Administrator to join a leading Facilities Management provider based at their office in Loanhead, Edinburgh. This is a busy and varied role supporting the delivery of maintenance services across a portfolio of client contracts. You will act as a key point of contact between clients, engineers and the wider operations team, ensuring planned and reactive works are coordinated efficiently from initial call through to completion. The Role * Managing incoming calls, emails and maintenance requests * Logging reactive jobs accurately onto the CAFM system * Coordinating and allocating jobs to mobile engineers * Scheduling planned and reactive maintenance works * Monitoring jobs from initial request through to completion * Liaising with engineers regarding workloads, job progress and updates * Keeping clients informed and providing excellent customer service * Updating the CAFM system with accurate job information * Monitoring SLAs and ensuring jobs are completed within agreed timescales * Raising and processing relevant job paperwork * Supporting the wider contracts and operations teams with general administration * Handling queries and escalating urgent issues where required What We’re Looking For Ideally, you will have previous experience within a Facilities Management, maintenance, engineering or property services helpdesk environment. You should be: * Confident coordinating engineers and maintenance works * Comfortable working within a fast-paced helpdesk environment * Experienced using CAFM systems or similar job management software * Highly organised with strong attention to detail * Confident communicating with clients and engineers * Comfortable managing multiple jobs and priorities at once * Competent with Microsoft Office, including Outlook and Excel Package * Salary up to £30,000 DOE * Permanent, full-time position * Monday–Friday * Office based in Loanhead, Edinburgh * Opportunity to join an established Facilities Management provider * Supportive and busy team environment * Long-term career opportunity For more information or a confidential chat, contact Rebecca