Senior Revenues Officer

BBS Recruitment is an independent recruitment agency for the transport and logistics sector, supplying to a variety of clients across all UK. We are currently recruiting for a Senior Revenues Officer for our client based in Islington. Responsibilities for Senior Revenues Officer: * Manage the billing, collection and recovery of Council Tax and Business Rates. * Assess liability, exemptions, discounts, reliefs and hardship applications in line with legislation and Council policy. * Handle complex customer enquiries and provide professional advice by telephone, email and in writing. * Set up and monitor payment arrangements and take appropriate recovery action where required. * Maintain accurate Council Tax and Business Rates records, including sensitive customer information. * Investigate and resolve complex account issues, liaising with internal departments, other councils and external agencies. * Identify cases for Section 13(A) discounts, hardship relief and write-offs and prepare reports for management. * Trace absconders and support revenue collection and fraud prevention using appropriate systems. * Support billing and recovery notices, exception reports and improvements to systems and processes. * Attend Magistrates’ Court hearings when required and assist with evidence and customer guidance. * Meet service targets, prioritise workloads and support colleagues across the Revenues Service. Requirements for Senior Revenues Officer: * Knowledge of Council Tax, Business Rates and local taxation legislation. * Experience handling complex customer service enquiries, including difficult or confrontational customers. * Experience dealing with complex revenues cases and understanding their impact on Council income. * Ability to interpret legislation and Council policy when making decisions. * Strong organisational, numerical and problem-solving skills, with the ability to meet targets and deadlines. * Excellent written and verbal communication skills. * Ability to work independently, take ownership of issues and use initiative. * Ability to maintain accurate and secure computer records and handle sensitive information. * Ability to work effectively with internal departments, external agencies and customers. * Commitment to high-quality customer care while achieving income collection and recovery objectives. * Ability to comply with GDPR, Council policies and other relevant requirements. * Enhanced DBS Working Pattern: 4 days remote and 1 day in the office Working Hours: 35hours/week