Neighbourhood Housing Officer
Neighbourhood Housing Officer
Employee type
Contract
Salary
£25 - £27/hour
Category
Public Sector
Job Description
Neighbourhood Housing Officer
South West London | 3 Month Contract | 35 hours a week
Are you an experienced Housing Professional looking for your next interim opportunity?
We're working with a large social housing provider seeking a Neighbourhood Housing Officer to support a busy housing management team through a period of change. This is an excellent opportunity for an individual who enjoys building strong resident relationships, resolving complex issues, and delivering high-quality housing management services.
The Role
As a Neighbourhood Housing Officer, you'll be responsible for managing a designated patch of approximately (Apply online only) homes, acting as the key point of contact for residents and ensuring a visible, responsive housing service.
Key responsibilities include:
Managing relationships with residents across your patch
Supporting the delivery of a consistent and customer-focused housing management service
Resolving tenancy, estate, and neighbourhood-related issues
Working closely with internal teams and external stakeholders to achieve positive outcomes
Responding to resident concerns and improving overall customer satisfaction
Managing a varied caseload while meeting service standards and deadlines
About You
To be considered, you will have:
Previous experience in a Housing Officer, Neighbourhood Officer, Housing Lead, or similar housing management role
Strong knowledge of tenancy and neighbourhood management
Excellent communication and stakeholder management skills
Proven ability to manage a busy workload and prioritise effectively
A proactive, solutions-focused approach
Experience delivering excellent customer service to residents
A full UK driving licence and access to a vehicle for work purposes
What's on Offer?
Immediate start available
Opportunity to join a well-established housing provider
Varied and rewarding role focused on resident outcomes
Competitive salary/rate dependent on experiencePlease note: This role is fully office and community-based, Monday to Friday, with no home-working available.
To apply, send your CV today. Early applications are encouraged as interviews may take place before the advertised closing date