Case Lead - Awaab's Law
Case Lead - Awaab's Law
Employee type
Permanent
Salary
£41108/annum
Category
Property Services
Job Description
Peabody is seeking a proactive and customer-focused Awaab’s Law Case Lead to join our Repairs Team. This key role is responsible for managing high-risk and urgent repair cases, ensuring compliance with Awaab’s Law and delivering positive outcomes for residents.
Key Responsibilities
* Manage complex and high-risk repair cases within statutory timescales.
* Act as the main point of contact for residents throughout their repair journey.
* Work closely with repairs teams, contractors and internal stakeholders to drive timely case resolution.
* Maintain accurate records and compliance reporting.
* Manage escalated cases involving health and safety risks, vulnerabilities and resident concerns.
* Identify service improvements and support continuous improvement initiatives.
About You
* Experience managing complex repairs, complaints, escalations or customer cases.
* Strong knowledge of repairs processes and case management.
* Excellent communication, stakeholder management and problem-solving skills.
* Highly organised, with the ability to manage competing priorities and deadlines.
* Strong IT skills, including Microsoft Excel and housing management systems.
* Empathetic, resilient and committed to delivering excellent customer service.
Additional Information
* Applications may close early due to high interest.
* Assessment Centre will be held at Ealing Gateway on Monday 5th October.
* We are committed to an inclusive recruitment process and welcome requests for reasonable adjustments