Workshop Controller

We are currently seeking an experienced Workshop Controller to join our reputable client's prestige main dealership located in Heathrow. This role offers an excellent opportunity for a motivated automotive professional to lead a busy workshop team, optimise operational efficiency, and ensure high standards of customer service. Our client is committed to supporting their team with ongoing professional development and comprehensive benefits. Benefits of a Workshop Controller: Salary up to £50,000 per annum, dependent on experience Bonus opportunities based on workshop performance 23 days holiday plus bank holidays and your birthday off Manufacturer training programmes and continuous professional development Auto-enrolment pension scheme Additional day off for your birthday Health and wellbeing benefits, including Employee Assistance Programmes Recognition schemes and career progression pathways Supportive, team-oriented working environmentDuties of a Workshop Controller: Oversee daily workshop operations including load management and capacity planning to maximise productivity Allocate work effectively according to technician skills and workload Monitor and improve workshop efficiency and utilisation during each shift Lead, motivate, and develop technicians through coaching and performance management Manage workflow to ensure smooth job progression and minimise delays Maintain high service quality standards and customer satisfaction Ensure compliance with manufacturer standards, warranty procedures, and health and safety regulations Foster a culture of continuous improvement and accountability within the workshop Build strong working relationships with the service team to optimise customer experienceRequirements of a Workshop Controller: Proven experience as a Workshop Controller within a franchised dealership environment Demonstrable record of improving workshop productivity and efficiency Strong understanding of workshop planning, labour management, and workflow optimisation Excellent organisational, communication, and leadership skills Ability to motivate and influence a team of technicians Knowledge of warranty processes and manufacturer systems is desirable Previous management or leadership qualifications are advantageous Customer-focused approach with strong commercial awarenessIf you possess the necessary experience and are ready to take on a leadership role that offers career growth and recognition, we encourage you to explore this opportunity. Contact Consultant Ben Loft, Automotive Recruitment Specialist at Perfect Placement covering East Bedfont and Greater London today to discover more about this fantastic Workshop Controller opportunity. Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today