Sales Support Administrator
Sales Support Administrator
Employee type
Permanent
Salary
£28000 - £31000/annum
Category
Administration
Job Description
Alma Personnel are pleased to announce we are working with our West Bromwich based client to recruit for a Sales Support Administrator on a full time, permanent basis.
The hours of work are Mon-Fri 8:30am-4:30pm.
The main duties of a Sales Support Administrator are:-
* Acting as the first point of contact for customer enquiries - products, pricing, order status, lead times, and delivery schedules
* Resolving concerns, complaints, and issues
* Providing product information
* Coordinating with production, purchasing, scheduling, and despatch
* Preparing and following up on quotes
* Processing customer orders
* Managing account information and preparing reports
* Identifying opportunities for up selling and cross-selling
* Outbound calling and contacting existing/old customers
* Maintaining customer records, pricing information and sales activity within the CRM
* Reviewing incoming orders and monitoring order progress from receipt through to shipment
* Generating sales reports and forecasts
* Assisting with inventory related enquiries and product availability checks
There is NO cold calling required for this role.
Qualifications and Experience:-
* Knowledge of estimating, quoting, and order systems
* Experience within a Sales Support role
* Manufacturing experience
* Good IT skills
* Clear and confident telephone manner
If you feel you are suitable and have all of the above experience, please apply now