Service Coordinator
Service Coordinator
Employee type
Permanent
Salary
£28000 - £31000/annum
Category
Engineering
Job Description
Service Coordinator- Dundee (Hybrid)
The Role
You will be responsible for coordinating the delivery team, providing clear direction, day-to-day support, and first-line guidance. Working closely with customers, internal departments, and external partners, you will ensure that product orders are planned, scheduled, dispatched, and invoiced in line with contractual requirements.
Responsibilities
* Support the Operations Manager in the successful, on-time delivery of product contracts.
* Support Contract Delivery team, providing day-to-day oversight and direction.
* Provide first-line guidance, support, and escalation management for direct reports.
* Deliver a consistently professional service to all customers, both internal and external.
* Support forecasting activities and contract scheduling for product orders.
* Work collaboratively with customers and internal teams to ensure contractual and business objectives are met.
* Control and submit all contractual documentation in line with company and customer requirements.
* Coordinate contracts and orders in accordance with contractual obligations.
* Communicate effectively with customers and internal departments to ensure clarity and alignment throughout the contract lifecycle.
* Attend and contribute to production, handover, customer kick-off, and customer update meetings as required.
* Manage and maintain control of customer delivery dates and the forward order book within EFACS.
* Control dispatch and invoicing activities to ensure accuracy and timeliness.
* Support the delivery of export contracts, including liaison with freight forwarders and the preparation of export documentation.
Requirements
* At least 2 years’ experience in a commercial project delivery environment.
* Experience of engaging with customers in a pressured environment.
* Computer literate and experience with MS Office, Excel.
Permanent & Full-time
Salary- circa £30K
Hybrid