Customer Services Administrator
Customer Services Administrator
Employee type
Temporary
Salary
£13.37/hour
Category
Customer Services
Job Description
Logistics Customer Services Administrator
Kettering
Monday to Friday
8am-4:30pm
£13.37 per hour
Temporary - Permananet
Do you thrive on delivering exceptional service and ensuring operations run like clockwork?
Our Kettering based client is recruiting experienced Customer Service Administrators on a temp to permanent basis to become the vital link between their customers and the organisation—ensuring a seamless, efficient, and professional experience from order to delivery.
What You’ll Be Doing ...
Process Orders: Accurately handle customer orders, following SLAs and internal procedures.
Customer Liaison: Be the first point of contact, providing support, updates, and helpful advice.
Collaborate Across Teams: Work with transport planners to manage lead times and coordinate transport bookings.
Problem-Solve: Tackle customer issues confidently and ensure quick, positive resolutions.About you ...
Customer Focus: You listen, stay calm under pressure, and resolve issues with empathy and precision.
Proactive Thinking: You anticipate needs and take initiative to meet them.
Strong Communication: You’re persuasive, confident, and know how to build trust quickly.
Organisational Strength: You juggle priorities, set clear goals, and consistently deliver.
High Standards: You’re motivated to exceed expectations and embrace feedback to grow.
Resilience: You stay cool under pressure and bounce back stronger from setbacks.Your Experience & Skills ...
Solid experience in a fast-paced, high-demand customer service environment
Interest in B2B relationships and logistics
Proficiency in Microsoft Office (especially Word and Excel)What's on offer ...
A competitive salary
Regular performance reviews to support your growth
Opportunities to keep up with the latest technologies and industry trends
Access to industry literature, internal training, and expert knowledge
A dynamic team culture where your voice matters and your contributions countIf you’re ready to bring your energy, experience, and passion for customer service to a role where you can make a real impact—we want to hear from you