Spanish or Portuguese Speaking Customer Service Professional

Spanish or Portuguese Speaking Customer Service Professional 📍 Doncaster 💰 £38,000 per annum 🕒 Monday – Friday | Full Time | Permanent Are you fluent in Spanish or Portuguese and passionate about delivering exceptional customer service? We are currently recruiting for a Spanish or Portuguese Speaking Customer Service Professional to join a growing and successful business based in Doncaster. This is an excellent opportunity for a customer-focused individual who enjoys building relationships, resolving customer enquiries, and supporting international clients across European markets. Key Responsibilities: * Acting as the first point of contact for Spanish or Portuguese-speaking customers via telephone, email, and online communication channels. * Managing customer enquiries, orders, and requests in a professional and timely manner. * Building and maintaining strong relationships with customers and key accounts. * Processing customer orders and ensuring accurate information is maintained within company systems. * Resolving customer complaints, issues, and queries efficiently. * Liaising with internal departments including Sales, Logistics, Warehousing, and Finance to ensure a seamless customer experience. * Providing product, pricing, and service information to customers. * Updating CRM and internal systems with customer interactions and order information. * Supporting continuous improvement initiatives to enhance customer satisfaction and operational efficiency. Skills & Experience Required: * Fluent Spanish or Portuguese language skills (written and verbal) are essential. * Strong English communication skills. * Previous experience within Customer Service, Customer Support, Sales Support, Account Management, or Administration. * Excellent communication and relationship-building skills. * Strong organisational skills and the ability to prioritise workloads effectively. * A proactive and solutions-focused approach to problem solving. * Good working knowledge of Microsoft Office packages. * Experience using CRM or ERP systems would be advantageous. * Ability to work both independently and as part of a team. What's On Offer: * Competitive salary of £38,000. * Monday to Friday working pattern. * Supportive and collaborative working environment. * Opportunities for career progression and personal development. * Full training and onboarding provided. * Attractive benefits package. If you are a Spanish or Portuguese-speaking customer service professional looking for your next challenge, we would love to hear from you. Start People Ltd are acting as a Recruitment Agency in relation to this vacancy