Customer Support Engineer

We are seeking a Customer Support Engineer in Northamptonshire to provide technical support to customers across the installation, maintenance and operation of specialist technical systems. This is an excellent opportunity for an engineer with a strong technical and customer-facing background to work across UK and worldwide projects, supporting customers, site activities, technical troubleshooting, demonstrations and training. Please note: Unfortunately, visa sponsorship is not available for this position. Key Responsibilities of a Customer Support Engineer * Provide technical support to customers across the installation, operation and maintenance of specialist technical systems. * Carry out site surveys across UK and worldwide locations, including fixed, mobile and ship-based sites. * Install and support the commissioning of specialist communication and monitoring systems. * Support the installation and maintenance of air-to-ground communication links worldwide. * Carry out 2nd line repairs and technical fault finding within the factory workshop. * Support Factory Acceptance Testing both in the UK and worldwide. * Attend customer sites to provide maintenance and technical support. * Support customer trials and assist with the preparation of trial plans. * Provide technical support during customer demonstrations. * Produce technical documentation, including system manuals and white papers. * Develop and deliver technical training courses covering specialist equipment. * Capture customer technical requirements and provide technical input to support the Sales team. * Coordinate installation materials, shipping and customs documentation where required. Requirements of a Customer Support Engineer: * Experience in a technical customer support, field service, engineering or similar role. * Experience supporting complex technical systems, ideally within communications, defence or a related industry. * Strong fault-finding and problem-solving skills, with the ability to diagnose and resolve technical issues. * Experience with installation, maintenance, testing or commissioning of technical equipment. * Excellent communication and customer-facing skills, with the ability to build strong relationships with customers. * Ability to explain technical information clearly to a range of audiences. * Strong organisational and time-management skills, with the ability to manage multiple customer requirements. * Experience producing technical documentation, reports or system manuals would be beneficial. * Experience delivering technical training would be advantageous. * High attention to detail and a strong understanding of working within regulated or compliance-driven environments. * Willingness and ability to travel extensively across the UK and internationally. Please note: Unfortunately, visa sponsorship is not available for this position. If you are interested and want to learn more about the Customer Support Engineer position, please apply