Quality Assurance Manager

Job Title: Quality Assurance Manager Location: London Salary: £38,210 to £41,574 per annum (depending on experience) Job Type: Permanent, Full Time - 35 hours per week. Working Pattern: Hybrid (40% office-based, remainder remote). Join ISTD Be part of the Quality Assurance team. Are you highly organised, detail-focused, and confident working with a range of processes, systems and queries? Do you enjoy solving problems, providing high-quality outcomes and working with colleagues to review processes and support your team? The Imperial Society of Teachers of Dancing (ISTD) is looking for a Quality Assurance Manager to join our Quality Assurance team. This is an exciting opportunity to play a key role in delivering dance examinations and teaching qualifications around the world, supporting teachers and examiners/assessors and our Approved Dance Centres (ADCs). You will be at the heart of our operations, helping ensure all our key result and assessment outcome processes are delivered on-time and to quality. What Makes This Role Exciting? * Work with colleagues, members, assessment teams and ADCs across the world * Be part of a collaborative and supportive Quality Assurance team * Delivering the assessment results and outcomes that support dancers worldwide * Develop expertise in assessment processes and systems, regulatory compliance and improving processes and procedures What You Will Be Responsible For * Work with Head of Department on the monitoring of systems and processes to ensure the maintenance of quality and standards and the continuous review of departmental policies and procedures * Manage the operational delivery of the quality assurance function including the maintenance of accurate data and records. * Manage, develop and motivate colleagues in the QA team to support our members and deliver high-quality results. * Oversee efficient, time-dependent delivery of results and certification of qualifications. * Manage the quality assurance activities for our ADCs delivering ISTD regulated teaching qualifications. * Oversee Quality Assurance engagement with ISTD external subject experts, including examiners, lead teams, assessors and external quality assurers. * Manage delivery of assessment activities for ISTD teaching qualifications, including standardisation, moderation and assessment board activities. * Oversee key post-results services for ISTD, including Enquiries and Appeals, Special consideration and Application of Reasonable adjustment processes * Communicating clearly and supporting members to use our processes and policies * Proactively resolving issues and escalating where needed Who This Role Is Perfect For: We are looking for someone who thrives in a busy working environment and takes pride in getting things right and supporting others. You will bring: * Excellent attention to detail and ability to work systematically * Confidence in developing and monitoring processes and systems * Ability to learn requirements quickly * Managing, training and motivating others effectively * Strong organisational and time management skills * A proactive mindset and sound judgement * A collaborative and flexible approach * Positivity when working to firm timescales across a number of areas * Commitment to excellent standards of customer service. * Experience in busy awarding body, standards or operational roles * Exposure to exams, operations, or regulatory compliance * Understanding of qualification, assessment or awarding. Benefits: We offer a supportive working environment alongside a comprehensive benefits package: -Flexible hybrid working with adjustable start and finish times on office days to avoid peak travel -37 days paid leave per year (25 days annual leave, 8 bank holidays, plus 4 additional days over Christmas closure) -Pension scheme with employer contributions matched up to 8% -Season ticket loan to support commuting costs -Employee Assistance Programme with 24/7 access to counselling, financial advice, and wellbeing tools -Virtual GP service with unlimited global access, including support for dependants -Life insurance (three times annual salary) plus bereavement and probate support -Additional wellbeing and support services, including medical advice and funeral concierge support Key Dates: Closing date: 21st September 2026. Interviews and Competency-Based Assessment Task: from 28th September 2026. Please click APPLY to be redirected to our website to complete your application. Candidates with experience of: Quality Manager, Quality Assurance Lead, Quality Assurance, QA Manager, Quality Assurance Supervisor, QA Supervisor, Operational Improvement Manager may also be considered for this role