Tenancy Sustainment Officer
Tenancy Sustainment Officer
Employee type
Contract, Temporary
Salary
£19 - £20/hour
Category
Property Services
Job Description
Belmont Recruitment are currently looking for a Tenancy Sustainment Officer to join a busy Housing Service based in Stoke on Trent. This is a full-time role working 37 hours per week, Monday to Friday.
Key Responsibilities
* Assess individuals against the scheme's eligibility criteria and support them through the housing process.
* Provide housing management and tenancy sustainment support to residents with complex needs.
* Complete regular home visits and inspections to ensure properties are safe, clean and well maintained.
* Carry out safety checks and identify and report any repairs, hazards or property concerns.
* Support residents to understand their tenancy responsibilities and maintain their accommodation.
* Assist with budgeting, rent payments, arrears and financial inclusion.
* Monitor rent accounts and follow appropriate arrears and tenancy management procedures.
* Help residents develop practical skills for independent living, including managing their home and daily responsibilities.
* Maintain accurate tenancy records, case notes and reports using online systems and mobile devices.
* Identify, monitor and report safeguarding concerns in line with relevant policies and procedures.
* Work with other agencies and professionals to help residents overcome barriers and sustain their tenancies.
Requirements:
* Experience working with vulnerable people and individuals with multiple or complex needs.
* Experience within housing, homelessness, supported housing or tenancy sustainment.
* An understanding of the barriers faced by people who may be excluded from the housing register.
* Experience supporting people to maintain their accommodation and develop independent living skills.
* Knowledge of rent accounts, rent arrears and tenancy management processes.
Please apply with an up to date CV ASAP if this role would be of interest to you