Trade Counter Assistant
Trade Counter Assistant
Employee type
Permanent
Salary
Competitive
Category
Engineering
Job Description
Key Responsibilities
* Serve customers at the trade counter, in person and over the phone, providing friendly and knowledgeable service
* Identify customer requirements and recommend appropriate hydraulic hoses, fittings, adapters, oils, and consumables
* Process sales, cash and card transactions, and maintain accurate till/point-of-sale records
* Pick, prepare, and package orders for collection or dispatch
* Assist with basic hose assembly and crimping where required (training provided)
* Receive, check, and put away incoming stock deliveries
* Maintain stock levels on the shop floor, flagging low stock to the manager
* Keep the counter, shop floor, and display areas clean, tidy, and well organised
* Handle customer queries, complaints, and returns professionally, escalating where needed
* Support wider warehouse/workshop colleagues during busy periods
What We're Looking For
* Previous experience in a trade counter, retail, or customer service role (essential)
* Interest in or experience with hydraulics, pneumatics, engineering, or automotive parts (desirable, not essential - full training given)
* Strong communication skills and a genuine willingness to help customers
* Good numeracy skills for handling transactions and stock counts
* Comfortable with manual handling and being on your feet for counter/warehouse duties
* Reliable, punctual, and a good team player
* Full UK driving licence (desirable, for local deliveries/collections)