Customer operations manager
Customer operations manager
Employee type
Permanent
Salary
£40000 - £50000/annum
Category
Leisure/Tourism
Job Description
Customer Operations/Reservations manager - Required for this niche, fast going travel business based in South London. They are looking for an experienced operations/Reservations manager from the travel industry to be hands on as well as lead and grow a team of 5 people. The role is hybrid, 3 days in the office, salary 40/50k plus bonus and benefits
Customer operations/Reservations managers duties
-You will be managing a team of 5, which has plans to expand, who look after the client from first enquiry until they arrive home.
-The manager will look at workload, and where it comes from - by brand,by day, by the hour, by type of contact, and staff against the demand
-Build and run the rota,
-Set and publish service standards
-Work closely with the technology team to help drive new technologies and improve process
-Take personal ownership of escalations and complaints
-Handle supplier failures, itinerary changes etc
-Set individual targets, coach against them and hold people to them fairly and consistantly
Customer operations/Reservations managers skills required
-Travel industry experience is a must as a reservations team leader/manager, customer service manager or operations manager
-Numerate and data driven
-Practical experience of rotas, scheduling and capacity planning
-Calim and credible when dealing with complaints
-Experience with 1-2-1s, coaching etc
Additional information
-Hybrid role, 3 days a week in a South London office
-25 days holidays, pension and travel discounts
If you are interested in the above role please apply online or send you cv to (url removed) quoting DT60886