Customer Support Agent
Customer Support Agent
Employee type
Permanent
Salary
Competitive
Category
Customer Services
Job Description
Customer Support Agent
£26,000 - Full Time permanent position
Kilmarnock - Halo building
Start date - 28th September 2026
Mon to Fri 8 am to 4 pm or 9 am to 5 pm (no evenings or weekends) - Hybrid working, 2 days from home.
This is an exciting opportunity to work for a global debt purchase and collection company. You would be based at one of the best offices in Scotland, the Halo building in Kilmarnock, although the role offers hybrid working, with 2 days per week from home. This is a fantastic opportunity to work for a global company, build a career, and make a difference for vulnerable customers.
What your day looks like
Help customers who are experiencing complex personal circumstances
Discuss, empathise, and encourage disclosure of information to allow you to help customers
Communicating with customers and third parties via telephone, email, letter & live chat
Work together with your team and share best practices to improve our service continually
What we expect from you
Deliver great conversations and customer outcomes – by phone and in writing
Maintain consistently high standards of quality during customer interactions
Know Your Customer – Take the right approach, not necessarily the normal approach
Efficiently managing your caseload within agreed targets
Comfortable using multiple systems and Microsoft packages
Adhere to our values
Committed to always doing our best work
Accountable for our actions
Respectful in our interactions with each other
Ethical in every situation
Successful because we work together as a team
The perks (who doesn’t love a perk or two) ✓ Monthly/Quarterly recognition programme and incentives throughout the year ✓ Ability to earn annual bonus ✓ Hybrid/Flexible hours of work – Currently Monday to Friday - 8 am to 4 pm or 9 am to 5 pm (no evenings or weekends
If interested in this exciting opportunity, please hit apply or contact me at (url removed) for more information.
HRC Recruitment is an equal opportunities employer and all applications will be treated as such