Customer Account Manager
Customer Account Manager
Employee type
Permanent
Salary
£28000 - £36000/annum
Category
Sales
Job Description
Customer Account Manager
£28,000–£30,000 + commission (£34,500–£36,500 OTE)
8am–5pm, Monday to Friday 25 days holiday
We’re recruiting for an Internal Account Manager to join a busy, customer‑focused sales office. This isn’t a telesales role — it’s about building relationships, introducing products, developing accounts and creating new opportunities through confident, proactive customer contact.
You’ll manage a portfolio of existing customers while identifying ways to grow sales, improve retention and promote new products and services.
Key Responsibilities
* Manage and develop existing customer accounts
* Build strong customer relationships and increase retention
* Introduce new products and services to customers
* Manage quotations and follow up to convert sales
* Generate new opportunities through proactive customer contact
* Upsell and identify account development opportunities
* Respond promptly to incoming calls and emails
* Process sales orders accurately and efficiently
* Manage bespoke products and stock‑holding requirements
* Provide delivery updates and ETAs
* Manage the sales inbox and ensure enquiries are handled quickly
* Process and follow up new enquiries
* Complete and action daily reports
* Provide stock quotations and pricing information
* Support the External Sales team
* Maintain accurate customer records and reports
* Ensure high levels of accuracy and attention to detail
About You
* Experience in internal sales, account management or customer service
* Confident communicating with customers at all levels
* Commercially aware and proactive in spotting sales opportunities
* Strong relationship‑builder with excellent follow‑up skills
* Positive, customer‑focused and highly organised
* Accurate, reliable and able to manage a varied workload
If you’re a proactive, customer‑focused sales professional who enjoys introducing products, developing accounts and building strong relationships, we’d love to hear from you