Complaints Resolution Officer
Complaints Resolution Officer
Employee type
Temporary
Salary
£17.23 - £22.40/hour
Category
Public Sector
Job Description
BDS Recruitment are currently looking for Complaints Resolution Officer to work with a well know Housing Association in the Exeter area to handle customer feedback, including complaints and compliments, with professionalism and care.
Main duties will include
* Tailor support services to proactively reduce complaints and increase customer satisfaction.
* Collaborate with colleagues to perform thorough investigations, analyse evidence, and achieve satisfactory resolutions.
* Advocate for our complaints policy and the Housing Ombudsman Complaint Handling Code, ensuring all colleagues understand and apply these standards.
* Review customer feedback to develop actionable improvement plans and support a high-performance team culture.
Hours per week: Monday- Friday 9am- 5pm
Hybrid working option available 2/3 days per week
Contract; 6 months FTC- potential to extend following this
Pay rate: £17.23ph PAYE- £22.40
Apply now for immediate consideration