Service Desk Coordinator
Service Desk Coordinator
Employee type
Permanent
Salary
£26000/annum
Category
Administration
Job Description
Service Desk Coordinator Job Overview:
We are seeking a highly organised and proactive Service Desk Coordinator to join our friendly and supportive team. This is a key role within the business, supporting and managing our fast paced service desk operations and ensuring a smooth, efficient service for both clients and engineers.
Service Desk Coordinator Key Responsibilities:
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Acting as the first point of contact for clients
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Scheduling maintenance visit requests
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Coordinating the dispatch of service engineers
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Supporting the daily diary and ensuring it is managed effectively and logistically
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Ensuring timely, professional and clear communication with customers
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Scheduling quoted works
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Scheduling revisits and fault call-outs
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Closing jobs accurately and in a timely manner
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Providing ongoing support to engineers
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Ensuring equipment and materials are ordered and allocated to jobs
Service Desk Coordinator Work Schedule:
The Service Desk Coordinator role is a full-time, office-based position in Camberley.
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Monday – Friday (excluding Bank Holidays)
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08:30 – 17:00
Service Desk Coordinator Benefits:
* 20 leave days per annum increasing with service (Excluding Bank Holidays)
* Additional day off for your Birthday
* Free gym membership
* Company events
* Free parking
* Workplace Pension Scheme